State Farm® Insurance Agent David Roberts

"Heather is absolutely amazing !"

"This office is a delight and very easy to work with! Ken goes above and beyond to get you the answers needed!"

"Ken is great to deal with and always prompt with his responses! Great customer service!!"

"David's office was a nice change of pace for me as all I had was problems at my last agent! All my questions and problems are always answered in a great manor! Ken is always a pleasure to deal with!"

"Ken was able to help solve all of my problems in a timely fashion! This office is phenomenal to work with!"

"Called the office to ask a few questions and spoke with Ken. He was very knowledgeable and helpful!"

"Good job, thank you for all the help. Heather was helpful."

"Heather is AMAZING! Walked me through my coverage, explained my benefits, and answered all my silly questions. Great staff and just overall super welcoming and helpful 10/10 recommend!"

"During a move and huge life transition to Ohio, Heather helped me with some insurance needs. She was attentive and detailed making a stressful situation easier."

"Great customer service. As a new driver Heather and Ken did a great job explaining coverage to me."

"We have been customers of this agent for several years. Our book of business with them is huge.

When we first came to this office after our existing agent died, they were new and hungry. Their customer service was very good and they made noticeable efforts to be customer focused.

Over the last year and a half, this changed dramatically and quite noticeably. I had commented to them about it on several occasions.

Today, after speaking with them about how all of our policies were so convoluted and some intermingled with others, and how we could no longer figure out apples from oranges anymore, I made an appointment to come in to sit down and go over everything with them.

This office is now a 40 minute drive one way from us. I am almost 60 years old now and recently had prostate surgery and 3 colorectal procedures in the last couple months. I get little warning of needing to urinate and I must move very quickly when the sensation comes to me.

Upon arriving there, I asked to use the restroom to urgently urinate. I have used this restroom at least a dozen times over the years and not once was it ever an issue.

To my utter surprise, I was told "No" and then given a word-salad justification which was just ridiculous. I told the agent about my situation post surgeries, and he just kept on with his mumbo jumbo. I was so angry that I said what was I supposed to do, go outside and pee on the wall of the building? He just shrugged his shoulders.

I tried to get in my truck and drive to some gas station up the street but I did not make it in time before soiling myself soaking wet. I just drove home with wet clothes on me and my truck seat.

This is the final straw.

Moments ago, I moved our entire book of business to another local State Farm agency that cares about its customers. Oh, and they cheerfully offer their restroom to their customers. I called and asked.

Based upon the deterioration of customer service and this specific discourtesy, I do not recommend David Robert's State Farm at all.

I used to, but their conduct has changed that 100%. I do not recommend them anymore.

If you like "customer service" like this, well... I do not.

Caveat emptor."

"Great people at this agency!"

"Haven't made any claims yet. This review refers to choosing State Farm vs other insurers.

I comparatively shop for insurance (homeowners, condo, renters, auto, life, umbrella) online. I check insurance company credit ratings. I use a compare & contrast insurance calculators like NerdWallet and Bankrate. And yet, I still made mistakes by choosing my insurance plans online, which cost me. The agents at State Farm helped me fix errors I didn't realize I'd made. Had I gone with David Roberts' office years ago I would have saved 20%-30% annually.

I've had insurance plans with Geico, American Family, Lemonade, and Liberty Mutual. This isn't to say that the state farm *plans* are cheaper, it's that the in-person conversation with the experienced, thorough, and knowledgeable agent helped me save money because my plans are now *accurate.*

I hope that if I ever have to file a claim, the in-person relationship will be as helpful as the in-person planning was.

---The receptionist/administrative assistant is helpful. Answers the phone. Replies to voicemail, Replies to texts and email

---The agent (Heather) caught all my prior mistakes and restructured my plans to *accurately* insure my home and cars

---The named agent, David Roberts, followed up with all my plan choices to double-check accuracy.

Great experience overall. Highly recommended."

"Staff is friendly and informative. I like the fact David wasn't too meet and get to know his clients."

"Heather was extremely patient and helpful during our transition to Ohio, I would highly recommend this office for your insurance needs!"

"I'm very happy with the quality of service I have received from State Farm. They handled my claim very quickly and made sure I was taken care of."

"Very knowledgeable people that help you find exactly what your looking for."

"Great experience transferring my auto & homeowners insurance to State Farm with the help of David Roberts & staff -better coverage at a reduced cost."

"Hello my name is Erin Brownlow I had just got off the phone with one of your State Farm associates by the name of Ken, and he has great customer service! He spoke with concern on my payments and gave me a $10 discount, he gave great detail on how to make payments online and is willing to work with me going into simple detail on helping set up payments online including auto pay! Thank you for your service! Very nice and professional and very much appreciated!"

"I highly recommend going to a different agent, if I could leave zero stars I would but unfortunately it doesn’t give that option. This office as a whole lacks customer service skills, professionalism, and truly listening to their customer. I could go on and on with the list of issues I had with this agent over the last year but for times sake I will simply say, if you appreciate being treated like a human and not a number or dollar sign go to another agent."

"super nice customer service!"

"Glad I made the switch they was able to get my payments down really cheap I got a chance to talk to Ryan and David really nice and professional great customer service is what you can expect"

"Great communication"

"Everyone I’ve talked to has been very helpful and kind. Appreciate the great customer service"

"Heather was the most knowledgeable insurance agent I’ve ever talked to. She got me set up in a PA to OH State Farm agent transfer and I was super pleased to save on my previous policy. Answered all my questions, and the whole office staff created a welcoming friendly atmosphere."