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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heather Mellott

April 29, 2024

5  out of  5 rating by Heather Mellott
"We have been customers of Dave Roberts office for over a year now and have been very pleased with their services. Everyone who works there is friendly, prompt, and attentive. We have worked with Ken quite often and he ALWAYS goes above and beyond! Recently I had the pleasure of speaking with Brandi who went above and beyond my expectations on a situation we were dealing with. She took it upon herself to do some extra research and called me with the results. I was quite surprised and very grateful for her response. Situations like this is why we will continue to be customers of Dave Roberts office. Thank you"
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Joyce Tuccillo

April 26, 2024

5  out of  5 rating by Joyce Tuccillo
"I just moved to Ohio from NY and needed to get car insurance. I called and spoke with Heather. She was very helpful, explaining all the options I had to choose from. I would Highly recommend them"
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Albri Jones

April 11, 2024

5  out of  5 rating by Albri Jones
"Ken, love your energy and your personality. Always looking out any way you can, going above beyond. I always recommend people your way when I get a chance who are looking not only for insurance, but someone who is dependable and invested. Thank you again and always appreciated. 🙏🔥"
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Christopher Kline

April 9, 2024

5  out of  5 rating by Christopher Kline
"Excellent service by Ken! Changes were made and new card sent out quick!"
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Fred Sims

March 23, 2024

1  out of  5 rating by Fred Sims
"It was okay insurance at first, but they raised the rates every 6 months even though I've never had an accident or claim, but this last $105 rate hike was the final straw. I found a different insurer that's charging about what I was paying when I started with these guys years ago for the same coverage I have now. It's a shame that places like this take advantage of loyal customers."
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Jaelyn Prater

March 22, 2024

5  out of  5 rating by Jaelyn Prater
"I am a college student and I just started renting my first off-campus house. I had no idea where to start with obtaining renters insurance or even what it is, but Jacob helped me significantly. He set me up with the perfect plan for me and gave me to confidence to rely on my plan!"
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Lessons & Blessings Lessons & Blessings

March 19, 2024

5  out of  5 rating by Lessons & Blessings Lessons & Blessings
"The customer service rep was amazing. I spoke with Deija Williams, her patience and understanding of my needs made it so easy to understand and work with. I definitely will be recommending all my friends and family to contact State Farm David Robert’s office in Findlay Ohio, and ask for Deija she is a wonderful asset to the company…"
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Lee Jynell

March 14, 2024

5  out of  5 rating by Lee Jynell
"David Roberts and his State Farm staff , are the most welcoming staff. They make you feel like you have known them forever ! They are there for their customers and they CARE! which you can not find everywhere! I highly recommend them!!"
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Diana Anderson

January 31, 2024

5  out of  5 rating by Diana Anderson
"Thank you Ken Smith for all your help handling my mother's account this past year, I couldn't of asked for a better agent. You provided great customer service and handed everything and/or personally directed me to the service department I needed."
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Ben Stevens

January 30, 2024

5  out of  5 rating by Ben Stevens
"Ken has always had answers for my questions and is 100% on follow up calls. I never worry about it if Ken said he will take care of it, it is done!"
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Aaron Lester

January 11, 2024

5  out of  5 rating by Aaron Lester
"Heather and Ken are very knowledgeable and always there to help. Can't ask for a better team to deal with."
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Britt Melton

December 14, 2023

5  out of  5 rating by Britt Melton
"David Roberts and his staff are fantastic! Ken Smith is so easy to work with and makes getting questions answered extremely simple and convenient. I would highly recommend them!"
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Sheila Skipworth

December 4, 2023

5  out of  5 rating by Sheila Skipworth
"Ken Smith was extremely helpful in providing information for our homeowners insurance upgrade. In the past he has been very informative for our auto and umbrella policies too. He has always found time to explain our current coverage and what the upgrade and bundle will entail. It is great working with him and the others on staff at this agency."
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Tyler Von Sossan

November 2, 2023

5  out of  5 rating by Tyler Von Sossan
"I recently switched to David Roberts for my family's insurance needs.  Not only did we save money by switching to State Farm, but David, Heather, and Ken made the transition for my family extremely easy, and they answered all our questions. Special thanks to Heather for her help this morning with my car crash.  The first thing she asked was if I was okay, not what happened.  She demonstrated a high sense of urgency with her quick response and compassion for my situation. I would highly recommend David Roberts's office for their high quality of service. Thanks again!"
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Yashwanth B

September 5, 2023

5  out of  5 rating by Yashwanth B
"I knew State Farm when I was working for Farmers Insurance back in 2014. The majority of my friends have their auto insurance with State Farm and I have gotten very good feedback from them which made me decide to get my auto insurance from State Farm and looks like I have made the right decision. David Roberts was very helpful in getting me the insurance on the same day without any issues. Ken Smith who was at the front desk was nice in explaining the breakdown of the insurance and also got me insurance cards printed."
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Kendra Nelson

August 31, 2023

5  out of  5 rating by Kendra Nelson
"David Roberts' office is a team I would recommend to anyone. Not only did they help me with my new home purchase, Ken and Heather also went out of their way to check up on us during our move and was genuinely excited for us. Heather also helped me make sure my brothers house was covered and checked in with both of us throughout the entire process to make it as painless as possible, I really appreciate their hard work over there."
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Wes Mayberry

August 31, 2023

5  out of  5 rating by Wes Mayberry
"Ever since becoming a customer of David Roberts State Farm, the staff has been extremely friendly and helpful, and the prices of their insurance products have proven affordable. I would definitely recommend them!"
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Cheryl Bowling

August 10, 2023

5  out of  5 rating by Cheryl Bowling
"Heather at David Roberts -State Farm is like going in and seeing a friend and catching up she's easy to talk to. She always answers all of my questions. She is a great person. I won't go anywhere else but State Farm."
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Levi Cortez

July 25, 2023

5  out of  5 rating by Levi Cortez
"The team at David Roberts office is fantastic. I sat down with David and had a very nice chat about policies and other things. I meet with ken and heather in the office as well and they were friendly and answered my questions in a very professional manner."
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Rick C

July 24, 2023

5  out of  5 rating by Rick C
"Dave and his team are true professionals. Plus, Dave is an awesome guy!!!! It was fun to get to know him!"
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Kris Anderson

July 5, 2023

5  out of  5 rating by Kris Anderson
"Still have David Roberts handle my insurance even after moving out of state because put simply the customer service is just outstanding. Every time I have ever needed something changed the people working there have always been extremely friendly and helpful. In the past they have even gone out of their way to follow up and make phone calls to me to make changes I needed (which I had forgotten about). Overall have just been extremely easy to work with and it never feels like a hassle if I need information or to have something updated."
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Hunter Frerichs

June 30, 2023

5  out of  5 rating by Hunter Frerichs
"Great insurance office with very helpful staff. I would like to give special thank you to Ken and David they were both very helpful in getting setup. Ken is the go to guy for answering any questions and making sure everything is right. David was very knowledgeable in explaining my options and giving me stuff to look at. I like the yearly review to look for any changes or new needs. Good pricing to with bundling multiple policies."
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Nicole Liu

June 8, 2023

5  out of  5 rating by Nicole Liu
"Heather and Ken were very friendly and helpful! Thank you."
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Tom Martin

May 8, 2023

5  out of  5 rating by Tom Martin
"I want to take a moment and thank Ken from State Farm in Findlay, David Roberts office for all his help on a current claim. He has gone out of his way to to work with me and get my answers in a timely, friendly manner. Truly a pleasure to find a office, individual the still cares about customer satisfaction. Thanks Ken. Tom Martin"
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Michael Bibler

May 4, 2023

5  out of  5 rating by Michael Bibler
"5/5 Amazing service. Was thorough throughout my process of becoming a customer and saved me money. Ken, Heather, Shae, and David did an amazing job and would highly recommend to others."